Refund Policy
Last updated: TBD (draft)
Draft pending legal review (W1.9). Do not treat as final or binding until reviewed by counsel and published with a confirmed effective date.
1. Eligibility
Most products can be returned within 7 days of delivery if unused and in original packaging. Perishables (food, fresh produce) and made-to-order items are non-returnable unless damaged or defective on arrival.
2. How to request a refund
Go to Order History, select the order, and choose "Request refund." You'll need to state a reason and, for damaged items, upload a photo.
3. Processing time
Approved refunds are issued to your original payment method within 5–7 business days of the returned item being received and inspected.
4. Damaged or incorrect items
If you receive a damaged, defective, or incorrect item, report it within 48 hours of delivery for a full refund or replacement at no extra cost.
5. Contact
For refund disputes not resolved in-app, contact support@projectone.in.